No Wrong Door Approach

We want to ensure that every young person that knocks on our door gets access to the help he or she needs.

Research indicates to us that young people:

  • rarely come with just a single issue
  • hate telling their stories over and over again
  • get lost trying to find their way around the service system
  • don’t come back if it’s all too hard, and we lose the chance to help

Our staff work towards identifying all the needs of the young person, rather than the needs only specific to housing. This holistic approach, together with the pathways available to the team for referring young people to other services, ensures that no door is closed on the young person and they receive the overall support they need.